Swapping Conditions

1. These Terms and Conditions

These terms and conditions (the “Swapping Conditions”) set out the basis on which you can swap clothes via the Nuw website and app (our “Site”). Please read these Swapping Conditions carefully before you borrow pieces via the Site.

The Swapping Conditions apply to your use of the Site in addition to the Site Terms and Conditions and Privacy Policy.

By borrowing pieces via the Site, you indicate that you accept these Swapping Conditions and that you agree to abide by them. If you do not agree to these Swapping Conditions, you must not use our Site to borrow pieces.

If you have any questions about the Swapping Conditions please contact us at info@thenuwardrobe.com

Our Site is operated by The Nuw Wardrobe Ltd a company registered in England and Wales under registered number 11344064 headquartered at 20-22 Wenlock Road, London, N1 7GU (“Nuw”, “our” or “we”).

2. Nuw’s Role

We offer a service that facilitates the borrowing, lending and swapping of pieces between registered users.

We are not responsible for any misinformation provided to you on the Site and or your receipt of any piece swapped via the Site.

We are not a party to the agreement between you, and the other party involved in the swap.

3. Swappers responsibilities

(i) Images and description provided are a true reflection of the condition of the item(s) being shared on the Nuw platform.

(ii) Current retail value stated is genuine and is accordingly adjusted to reflect the age of the garment and the amount of times it has been worn.

(iii) The item(s) can be legally offered to swap.

(iiii) If the item(s) is found to be misdescribed or not to guidelines, the cost of returning the item from the swappee falls on the swapper.

3. Swappees responsibilities 

(i) If the piece is not as described upon exchange, the swapper must be contacted and made aware of the issue.  The swappee must prove the piece is not as described, providing imagery where necessary to Nuw.  

(ii) If it is the case that the claim is correct, the swappee will be reimbursed with the equivalent token.  The swapper will be responsible for the cost of returning the item.

4.Tokens

(i) Tokens are for indicative purposes only and can not be exchanged for money. 

(ii) Nuw reserves the right not to award tokens for items even if initially approved. Although you may appeal any evaluation, our decision is final.

(iii) Nuw has the authority to cancel tokens for any reason effective upon sending notice to you at the email address you provide whilst registering or such other email address as you may later provide to us.