For Swaps

Each time an item is borrowed or swapped on Nuw, we offset 25% of the resources that would have been used in the production of a new item. For the love of the planet, lets keep up the good work!

How do tokens work?

An item is graded as either gold or silver tier, so for each gold piece you upload you’ll receive a gold token and the same for silver. You can then spend your gold tokens on a new gold tier piece, or silver tokens on any silver tiered pieces. You can only request to swap the equivalent number of tokens you are holding at one time.  Once a request is sent your token will be deducted.  If approved by the swapper, it is permanently removed but if disapproved the token will be returned to you.

What factors determine a silver or gold token?

It’s important to us that our members are able to swap pieces that reflect the quality of the pieces they’re swapping. We base our valuation of your swap on the brand, the current retail value and the durability of the item.  Nuw silver tokens make up our collection of high-quality, excellent condition, high-street fashion. Nuw Gold tokens are our curated collection of mid-market and luxurious fashion. Our very own Nuw stylists asses each piece and their decision is final but of course you can challenge the evaluation by emailing us, info@thenuwardrobe.com.

What happens if I upload a swap item, receive a token, but then the item is no longer available?

This is ok, we understand sometimes things change.  If this happens please contact the Nuw team, info@thenuwardrobe.com, and we will remove the item and you will be deducted the token.