COVID-19 & Safety

We have been reviewing the latest research on  COVID- 19 to ensure that your safety is top of our list.  We advise all our users to allow any borrow or swap they receive to sit for 48 hours to allow any germs to die off.  Please ensure you plan this into your time request.

How can I stay updated on COVID-19?

Your health and safety is paramount. We encourage you to stay informed by following the guidance from local and government authorities and the World Health Organization (WHO). 

Is it still safe to share and swap?

Yes, it is safe to share or swap your pieces. We have been reviewing the latest research on COVID-19 and there is currently no evidence that it can be transmitted from soft surfaces like clothing to humans.  

What is the best way to exchange my share or swap?

We ask that you adhere to current government guidelines at all times. You can still meet up and exchange in person, if allowed, but please ensure you maintain social distancing rules and avoid taking public transport where possible.  Alternatively you can choose from one of other contactless delivery options. Please ensure to add additional days for your item to get delivered.  Courier services are dealing with high volumes due to COVID -19.

If I am self isolating and have a share or swap pending what should I do?

If you are the Borrower, please retain the piece and contact the Nuw team info@thenuwardrobe.com. If you are the Lender or the Sender please contact the Borrower or Receiver and inform them that it is cancelled until you are no longer self isolating.

How do I ensure my items are clean?

We advise both parties to wash non-dry-clean items using the warmest appropriate water setting for the items and dry items completely before sharing or swapping.

If the item needs to be dry cleaned, please return the item in a bag that is either sealed or taped closed. This package can then be dry cleaned if and when it is safe to do so.

We recommend some dry cleaning options here.

This advice will be updated regularly in accordance with the latest public health research and advice. You will always be able to find the latest version of our advice on this page, and we will contact the community if there are significant developments. If you have any questions or concerns please do not hesitate to email us, info@thenuwardrobe.com.